🌿 Privacy Policy

Effective Date: April 2026

At Sacred Soulutions, your privacy is treated with the same care and respect as your well-being. This policy explains how your personal information is collected, used, and protected when you visit this website or get in touch.

Who We Are

Sacred Soulutions is the data controller responsible for your personal data.
If you have any questions, you can contact:
Email: contact.vicci@sacredsoulutions.co.uk

What Information We Collect

We may collect and process the following data:

  • Identity & Contact Data
    (e.g. name, email address, phone number) When you submit a form, enquire, or book a session.
  • Health & Consultation Data (where applicable)
    Information you provide in consultation forms to ensure treatments are safe and appropriate.
  • Transaction Data
    Details relating to services or products you have purchased.
  • Technical & Usage Data
    Anonymous data about how you use the website (via cookies and tools such as Google Analytics), including pages visited, time spent, and device type.

Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – for email marketing and optional cookies
  • Contract – to provide services or products you have requested
  • Legal Obligation – where required for record-keeping or compliance
  • Legitimate Interests – to improve services and website experience (in a way that does not override your rights)

For health-related information, this is treated as special category data and is processed only with your explicit consent.

How We Use Your Information

Your data may be used to:

  • Respond to enquiries and manage bookings
  • Deliver services, treatments, or products
  • Provide appropriate and safe treatments
  • Send occasional updates or offers (only if you have opted in)
  • Improve website functionality and user experience (via anonymised analytics)

We only collect the information that is necessary and relevant.

How Your Data Is Stored & Retained

Your data is stored securely and treated confidentially.

  • Consultation records may be kept for up to 7 years (in line with insurance and professional requirements)
  • Contact and enquiry data is retained only as long as necessary
  • Marketing preferences are kept until you withdraw consent

You can request deletion of your data at any time, where legally permissible.

Sharing Your Information

Your personal data is never sold or shared for marketing purposes.

We may share data with trusted third parties where necessary, including:

  • Payment processors (to securely handle transactions)
  • Website and analytics providers
  • Booking systems or email platforms (if used)

All third parties are required to respect your data and comply with UK GDPR.

Data may be processed outside the UK where safeguards are in place (such as approved standard contractual clauses).

Cookies

This website uses cookies to improve your experience.

  • Essential cookies are required for the website to function
  • Analytics cookies (e.g. Google Analytics) are only used with your consent

You can manage or withdraw your cookie preferences at any time via the cookie banner.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Restrict or object to processing
  • Withdraw consent at any time (for marketing or optional data use)
  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of your rights, please contact: contact.vicci@sacredsoulutions.co.uk

Data Security

Appropriate technical and organisational measures are in place to protect your personal data and prevent unauthorised access, loss, or misuse.

Third-Party Services

We may use trusted third-party services, including:

  • Google Analytics – to understand website usage (data anonymised where possible and used only with consent)
  • Payment providers – to securely process transactions (we do not store full payment details)

These providers operate under their own privacy policies and comply with relevant data protection regulations.

Changes to This Policy

This privacy policy may be updated from time to time. The most recent version will always be available on this page.

💛 Got Questions?

You’re always welcome to reach out with any privacy-related questions.
Just email: contact.vicci@sacredsoulutions.co.uk